Q: How can I get a custom sample?
A: Please advise us the material, size, color, logo and other special requirements, then we will offer you a solution for confirmation, and we will arrange the production and shipping after your payment.
Q: How to pay for the sample fee?
A: You can pay via Bank, Western Union or other supported terms. Normally the sample production time is 3-7 working days.
Q: How to pay for the shipping charges?
A: If you have a DHL, FedEx, TNT, or UPS account, you can use freight collect. Otherwise, we will calculate the charges for you via PayPal or other terms. Delivery takes 5-7 days for express, 7-15 days by air, and 15-45 days by sea.
Q: Can we place an order lower than your MOQ?
A: Yes, but it is usually not economical due to surcharges for pattern making and additional labor costs.
Q: Can you provide OEM service?
A: Yes, we have specialized in OEM service for more than 15 years. Material, style, size, color, logo, labels, and packaging can all be customized under your authorization.
Q: Is there a lead time for sample orders?
A: Yes, we support a 7-day sample order lead time to ensure quick evaluation of our quality and design.