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Frequently Asked Questions
QCan I order samples and are they free of charge?
Yes, we accept sample orders. Sample fees are required initially, but we treat them as a deposit or refund them to you in your subsequent bulk order.
QHow do you ensure product quality?
We maintain strict quality control from raw materials to shipment. Standard packing includes top-grade CTN and PE foam or bubble wrap protection. If items are damaged during transit, replacements are offered in the next order.
QWhat are your standard payment terms?
Our usual payment terms are a 30% deposit with the remaining 70% balance due against the B/L copy via TT or LC. Trade assurance is also supported.
QWhat is the MOQ and expected delivery time?
The minimum order quantity (MOQ) is generally 200pcs per color/model. Delivery typically takes 15-20 days after receiving the deposit. Please contact us to check current stock availability.
QHow long does it take to execute an order?
This depends on the order's size and complexity. Once you provide the specific quantity and model numbers, we will provide a detailed execution schedule.
QDo you provide ODM & OEM services?
Yes, we provide professional ODM and OEM services to meet your specific design and branding requirements.